Shipping policy

Shipping Policy

At Levels, we aim to process and ship all orders as quickly and carefully as possible.

Please read our shipping policy before placing an order.

Order Processing

Once your order has been placed, you will receive an order confirmation email.

Orders are usually processed within 1-2 business days, excluding weekends and bank holidays.

During busy periods, product launches, or high-demand times, processing may take slightly longer.

Shipping Times

Estimated delivery times will depend on your location and the shipping option selected at checkout.

Estimated UK delivery time: 2–7 business days

Please note that delivery times are estimates only and may be affected by courier delays, weather, strikes, busy periods, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location, order size, and chosen delivery method.

Any available free shipping offers will be clearly shown on our website or at checkout.

Order Tracking

If tracking is available for your order, you will receive tracking details by email once your order has been dispatched.

Please allow time for tracking information to update after dispatch.

Incorrect Delivery Details

Please make sure your delivery address is correct before placing your order.

Levels is not responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery details, please contact us as soon as possible at:

Levels.nexststepforward@outlook.com

We will do our best to help, but we cannot guarantee changes can be made once the order has been processed or dispatched.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us at:

Levels.nexststepforward@outlook.com

Please include your order number and delivery details so we can look into the issue.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

Once reviewed, we will offer a suitable solution, such as a replacement, exchange, or refund.

International Shipping

At this time, international shipping may be limited or unavailable depending on your location.

If international shipping is available, customers are responsible for any customs fees, import duties, taxes, or charges that may apply in their country.

Levels is not responsible for delays caused by customs.