Terms of service

Terms of Service

Welcome to Levels. These Terms of Service explain the rules and conditions for using our website and purchasing products from us.

By visiting our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Us

This website is operated by Levels.

If you need to contact us, please email:

Levels.nexststepforward@outlook.com

2. Our Products

Levels sells activewear and clothing designed for footballers, gym-goers, and active people.

We aim to display our products, colours, sizes, images, descriptions, and prices as accurately as possible. However, colours may appear slightly different depending on your device or screen settings.

All products are subject to availability.

3. Orders

When you place an order on our website, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This does not always mean your order has been accepted. We reserve the right to cancel or refuse any order if there is an issue with stock, payment, pricing, product information, suspected fraud, or any other reasonable reason.

If we cancel your order after payment has been taken, you will be refunded.

4. Prices and Payments

All prices are shown on our website and may change at any time without notice.

Payment must be made at checkout using the payment methods available on our website.

We are not responsible for any extra charges from your bank, card provider, or payment provider.

5. Shipping and Delivery

We aim to process and deliver orders as quickly as possible. Delivery times may vary depending on your location, the shipping method selected, and circumstances outside our control.

We are not responsible for delays caused by delivery companies, incorrect delivery details, customs delays, weather, strikes, or other events outside our control.

Please make sure your delivery address is correct before placing your order.

6. Returns and Refunds

Returns and refunds are handled in line with our Returns & Refunds Policy.

Customers may request a return within 30 days of receiving their item, provided the item meets our return conditions.

Items must usually be unworn, unused, unwashed, in their original condition, and returned with proof of purchase.

This does not affect your statutory rights.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at:

Levels.nexststepforward@outlook.com

Please include your order number and clear photos of the issue.

If the fault or mistake is confirmed, we will offer a suitable solution, such as a replacement, exchange, or refund.

8. Use of Our Website

You agree not to use our website for any unlawful, harmful, fraudulent, or abusive purpose.

You must not:

Attempt to damage, hack, or interfere with the website
Use the website to commit fraud
Copy, steal, or misuse our content, branding, images, or designs
Upload viruses, harmful code, or malicious content
Use our website in a way that affects other customers

We reserve the right to restrict or block access to our website if we believe someone is misusing it.

9. Intellectual Property

All branding, logos, designs, images, text, graphics, product names, and website content belong to Levels or are used with permission.

You may not copy, reproduce, edit, sell, or use any part of our brand or website content without written permission from us.

10. Personal Information

When you place an order or contact us, we may collect personal information such as your name, email address, delivery address, and payment details.

Your personal information will be handled in line with our Privacy Policy.

11. Limitation of Liability

We do our best to keep our website accurate, safe, and available. However, we cannot guarantee that the website will always be free from errors, interruptions, or technical issues.

Levels will not be responsible for any loss or damage caused by using our website, except where the law says we are responsible.

Nothing in these Terms of Service limits your legal rights as a customer.